Our return and refund policy (the “Return & Refund Policy”) shall be part and parcel of the Terms of Service and processed based on our sole discretion without any liability to you.
Subject to terms hereto, you may have the right to return any products purchased on the Platform and request a replacement or refund (based on our sole discretion) by way of providing the products in the original packaging and the original or online receipts associate with such purchase.
You are required to call the following number 80022444 to arrange for the return of the products.
Our Customer service team shall qualify your return and proceed with the refund of the value of the order to the Credit/Debit card used in the transaction, or as Wallet Balance or in Cash, and in which the way of refund to be decided by Grandiose.
Non-perishable products (e.g. Grocery food & Non-food) can be returned or exchanged up to 7 days.
If customer decided to return goods due to change mind, quality issue or manufacture’s defect (faulty workmanship not due to normal use) must be returned within 7 days of purchase with original tags and packaging (with free items If any).
Any electronics/electrical products shall be returned/refunded, if found defective and reported within 7 days, only after authorized service center’s technical verification for the reported defect as “manufacturing defect” (the verification process can take up to 5 business days) Exchange or Refund will be done only after the technical report.
For electronics/electrical products Grandiose customer service colleagues would update the customer by the manufacture warranty service center If the item purchased since more 7 days.
Return/Refund does not apply to Newspapers, magazine, books, greeting cards, Laptops, Printers, Mobile Phones, Digital Cameras, Personal Care, Hygienic products if the product is not in sealed condition.
Products can be exchanged if the purchased item is fully intact and sealed and returned within the above-mentioned period.
Flowers, roses, and plants are non-returnable and non-exchangeable.
Returns are ultimately at our discretion. Returns may be refused for any reason as we deem fit.
During the delivery customer can decline and return any item before payment, Then our delivery team can do direct reduction on spot on the invoice.
After the delivery For food safety & hygiene reasons we are not able to refund or exchange the following items: Fresh food, Dairy products, Frozen products; Baby food; Cigarettes, Hair accessories; and Make-up adding all the excluded items mentioned above on general policy.
We offer exchanges for a similar product only.
Exchanges may be processed for items of the same price. Additional fees may apply.
